AI Receptionist — Medical Practices

Your Patients Always Reach Someone.
Even When Your Office Is Closed.

An AI that handles appointment requests, after-hours triage, and routine patient calls — so your clinical staff can focus on care, not the phone.

Book a Demo for Your Practice Talk to Ivy

3+ hrs

per day the average front desk spends handling routine phone calls

62%

of new patient calls go unanswered during busy periods

$200–500

revenue lost per missed new patient appointment (specialty-dependent)

what ivy does for your practice

Your Patients Answered. Your Staff Uninterrupted.

Patients don't call on your schedule. Ivy handles routine calls around the clock so your team can stay focused on the patients in front of them.

🌙

After-Hours Triage

Non-urgent requests handled overnight. True emergencies routed to your on-call line immediately. Your on-call provider only gets the calls that actually need them.

📅

New Patient Intake 24/7

Patients schedule, provide insurance info, and complete intake questions at midnight if they want to. Every time slot you have available, filled — even while you sleep.

💊

Prescription Refill Routing

Requests captured, categorized, and queued for morning staff review. No interruptions to your clinical day. Patients get a clear response on what happens next.

🔒

HIPAA-Compliant by Default

Built for healthcare from the ground up. Not a generic voice tool retrofitted for a practice. Patient data handled appropriately — by design, not by configuration.

before vs. after

What Changes When Ivy Answers

On-call provider gets non-urgent calls at 2am — prescription refills, appointment rescheduling, billing questions. ↓ Only true emergencies reach on-call. Everything else is handled or queued for morning staff.

Front desk answers "do you take Blue Cross?" and "when's the next opening?" 30 times a day. ↓ Ivy handles routine FAQs instantly. Staff focus on check-in, check-out, and clinical support.

New patients call outside business hours. Hit voicemail. Search for another provider. ↓ Ivy takes their information and books their first appointment — any time of day or night.

Staff interrupted mid-task to answer calls that don't need a human response. ↓ Routine calls are handled automatically. Staff only step in when a patient truly needs them.

Specialties We Support

Primary Care Dermatology Physical Therapy Mental Health OB/GYN Urgent Care Medspa & Aesthetics Oral Surgery Chiropractic

getting started

Live at Your Practice in 48 Hours

We configure Ivy around your call types, your scheduling system, and your clinical routing rules. She's answering patient calls within two business days.

We configure Ivy for your practice

We map your call types (scheduling, triage, FAQs, refills), define routing rules, connect to your scheduling system, and train Ivy on your specific practice.

Forward calls to Ivy

Ivy handles after-hours calls, overflow during busy periods, or all inbound calls — depending on what your practice needs. Live within 48 hours.

Patients cared for. Staff freed up.

Every call answered, every request routed appropriately, every conversation logged. You see exactly what Ivy handled and when.

Hear it for yourself

Talk to Ivy Right Now

Not a recording. Ivy is live. Call her and hear how she handles a patient call — appointment scheduling, after-hours triage, and more.

Try it now

Book a Live Demo

That's what your patients hear — any time of day.

We can have Ivy configured for your practice within 48 hours.

Ready to Give Every Patient an Answer?

Book a 20-minute demo. We'll show you how Ivy handles your specific call types and what setup looks like for a medical practice.

Book a Demo for Your Practice Talk to the Team

Letter from the CEO

Everyone is telling you that you need AI.

It's in every newsletter, every industry event, every conversation with your peers. The pressure to move is real. But for most business owners, the harder question isn't whether to integrate AI. It's how to do it for your specific business, with your specific workflows, customers, and constraints.

What works for a tech startup doesn't work for a law firm. What an off-the-shelf tool calls "AI-powered" often isn't what you actually need. And most of what you read online tells you what AI can do in theory, not what it would actually look like inside your operation.

That gap is what keeps most owners from moving. Not lack of interest. Lack of a clear path forward for their business specifically.

That's exactly the problem we solve.

DoneStreet integrates AI into the parts of your business where it has the most impact. Your customer interactions. Your sales process. Your internal operations. We map how your business actually runs, identify where AI belongs, and build it. You get a working system, not a tool and a tutorial.

The goal: put the repetitive, time-sensitive parts of your business on automatic, so your team can focus on what only they can do, while still delivering an exceptional customer experience.

Whether that's AI that captures and follows up with every lead automatically, a phone system that never misses a call, a chatbot that knows your business inside and out, or custom software that replaces a tool your team has outgrown: we build it, run it, and own the outcome with you.

Working with DoneStreet, you're going to get:

AI that responds to customers in seconds, not hours
Follow-up systems that never drop a lead, no matter how many you have
24/7 availability without expanding your team
A technology partner who stays involved, not a vendor who disappears

The businesses pulling ahead right now are doing the same things faster and more consistently. That's what we help you build.

We look forward to showing you how.

Kory Zayne

CEO & Cofounder, DoneStreet

[email protected]

Your Patients Always Reach Someone.Even When Your Office Is Closed.